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Got Your Bark Guarantee

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Säker for a repair, replacement or refund. Talk to us below to see how we can help

Does my product issue qualify for warranty coverage?

We understand that life is messy and accidents can happen.

While each case is different, we want to be helpful and work with you so you can head back to the trails.

Talk to us. The best way to know if your product is eligible is to tell us what's up.

Guarantee guidelines

The Guarantee covers all products from manufacturing defects* in materials and workmanship for the lifetime** of the product. 

Any products that have been purchased off our website must be registered within 30 days of the purchasing date in order to be eligible to the Got Your Bark Lifetime Warranty. Register your gear now

Säker will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bark Guarantee does not cover damage caused by normal wear and tear***, accident (lost /stolen), combat damage, improper care or cleaning, non-standard usage or negligence.

*Manufacturing Defects

A manufacturing defect exists if the product departs from its intended design. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by the Got Your Bark Guarantee.

**Lifetime

The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, fabrics and materials. While we do everything to extend the life of our products, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.

***Wear and Tear

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.

****Chew Damage

All the products that are not stated as chew proof on the product page are not guaranteed against it. As all of us dog owners know, a dog can chew through anything they put their mind to. 

As long as you're not giving our leashes, collars, or other products to your dog as a chew toy, we can guarantee it'll last forever. 

Any product that shows obvious signs of chew damage will not be covered as it clearly does not fall within the 'intended design' stated above!

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