Let's be honest...
Warranties are always shady and confusing. So we decided to make ours as simple and as easy to understand as possible:
What's covered:
- Everything that is not performing like it is supposed to.
- Manufacturing Defects
What's not covered:
- Changes in appearance of the product
- Chew Damage
- 3rd party repair or customization
(See bottom of this page for detailed description of each)
For how long?
Our products have different life cycles, please check the list below to know how long is the warranty of a certain product:
Lifetime Warranty
✓ Rodeo™ AirTag Holder
✓ Buckle Protector
✓ Tick Buster™
3 Years Warranty
✓ Ascension® Harnesses
✓ Sentiero™ Leashes
✓ Gravity™ Dog Tie Out Stake
✓ Rescue Sling
2 Years Warranty
✓ Slurpy Sack™
✓ Velcro Sleeves
1 Year Warranty
✓ Pitch Black™ Night Light
✓ Roam™ Dog Tie out Cable
Does my product issue qualify for warranty coverage?
We understand that life is messy and accidents can happen.
While each case is different, we want to be helpful and work with you so you can head back to the trails.
Talk to us. The best way to know if your product is eligible is to tell us what's up.
Resolution
SÄKER will, at its discretion, either send replacement parts to the customer, or will issue an e-Gift Card for the full replacement value of the product.
If a defect occurs as the result of the Product’s intended use according to the care instructions during the Warranty Period, we will repair or replace, at our discretion, the defective product or part.
The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted.
If an item fails to perform its core function during the period of the warranty, this will be replaced unless it is caused by abnormal use of the product.
A manufacturing defect exists if the product departs from its intended design. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by the Warranty.
Also known as cosmetic wear and tear. It is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.
All the products that are not stated as chew proof on the product page are not guaranteed against it. As all of us dog owners know, a dog can chew through anything they put their mind to.
As long as you're not giving our leashes, collars, or other products to your dog as a chew toy, we can guarantee your gear will perform its function perfectly.
Any product that shows obvious signs of chew damage will not be covered as it clearly does not fall within the 'intended design' stated above.
The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts.
UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL SÄKER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Customers located in remote location will have the cover the difference between the standard shipping fee (covered by SÄKER) and the shipping fee to send the replacement to that remote location.
