Start a return
You can start a return within 30 days of the fulfillment date.*
To start a return, you need to send us an email at support@sakercanine.com
In the email, you need to include:
- Order ID (starts with SKR...)
- Items to be returned
- Whether you want to exchange it or refund it.
- Cause of the return.
We recommend carefully trying on your new gear indoors, keeping the packaging intact, before your next adventure.
Here's why:
When you return gear, we check it and then put it back on sale. If it's all damaged, we can't sell it to someone else...
Therefore, to be eligible for a full refund or credit, new, unused products must be clean and free of dog hair.
If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged between $5 and $40 cleaning fee based on the condition of the gear.
We reserve the right to decline any returns whether it was returned in the return window or not based on the condition of the gear. In this case, we will pay up to 10 USD to return the used items to you. Anything above that should be covered by the customer.
When returning Säker gear, the cost to return the items is the responsibility of the customer. Säker will be covering the cost to send you the new items/replacement.
We'll accept exchanges on products that have not been used and are not discontinued.
You can follow the procedure above where it says "Start a return"
Once we receive your return, we inspect your item(s) and then initiate a refund.
Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
For bundle orders, once one of the items inside the order is returned, the rest of the items composing that bundle are automatically at full price. Therefore, the value of the refund will be the cost of the bundle minus the retail value of the items kept by the customer minus the return shipping fee.
Return policy conditions
To be eligible for a full refund or credit, a return must meet all the following conditions:
1. Products must show no signs that they were previously worn. Dirt spots, stains or decolorations are all signs that would disqualify a return.
2. Products must be clean and free of dog hair.
3. All the items shipped to the customer, whether it is a tag or a carrying bag must be returned along with it. Returned items should not differ, in what they include, from the content of the originals.
Based on the conditions above, Säker reserves the right to decline an incoming return regardless of whether the item is within the return window or not. In this case, Säker will usually return the items to the customer. Out of good faith, Säker will pay up to 10 USD to return the used items. Any amount above the 10USD mark will need to be covered by the customer in order to receive their used gear again.
