Listen, we hate returning stuff too. We wanted to make sure the process is as easy as it can be when you purchase from us.
If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of the fulfillment date.*
*The items returned must not have been used, altered, washed, or damaged, and must include original packaging.
The return policy is different for the pledges on Kickstarter.
We recommend carefully trying on your new gear indoors, keeping the packaging intact, before your next adventure.
Here's why:
When you return gear, we check it and then put it back on sale. If it's all damaged, we can't sell it to someone else...
Therefore, to be eligible for a full refund or credit, new, unused products must be clean and free of dog hair.
If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
Simply go to this link.
Make sure that you know your order ID before starting the process. Your order ID should start with "#SKR"
We'll accept returns on products that have not been used and are not discontinued. You can go to this link to start the process.
To start the exchange process, please go to this link.
You will be asked to cover the cost to send back the item. We will be covering the cost to send you the replacement.
Once we receive your return, we inspect your item(s) and then initiate a refund.
Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
