Listen, we hate returning stuff too. We wanted to make sure the process is as easy as it can be when you purchase from us.
If you are not 100% satisfied with your purchase you can return your order for a full refund within 30 days of your purchase date.
The items returned must not have been used, altered, washed, or damaged, and must include original packaging.
We recommend carefully trying on your new gear indoors, keeping the packaging intact, before your next adventure.
When you return gear, we check it and then put it back on sale. If it's all damaged, we can't sell it to someone else...
Therefore, to be eligible for a full refund or credit, new, unused products must be clean and free of dog hair.
If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Products requiring cleaning (including removal of dog hair) will be charged a $5 cleaning fee.
How do I return something?
Download & print out a Return form.
Fill out the form. Include the completed Return Form in your package, along with the item(s), and follow the shipping instructions to begin the return process.
We recommend selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
Received my Säker gear as a gift. Would like to make a return.
We'll accept returns on products that have not been used and are not discontinued. Please shoot us a message at email@example.com, to confirm your return eligibility. We’ll need to know the product name. Once return eligibility is confirmed, you’ll be issued a Return Authorization and instructions for sending the item back to us.
Returning an item that was part of a bundle
You ordered a bundle but would like to return one of the item?
No problem. Following the guidelines as for a normal return. However, please note that the amount that will be refunded will take into account the discount you benefited.
This means that the other items in the bundle, the ones you keep, will be considered at full price.
e.g: You ordered a bundle of two items for 60$. Each item in it is worth 40$ (total 80$). If you return one of the item, you will be refunded 20$ (40$ cost - 20$ discount = 20$).
The item you keep will have cost you 40$ (normal price).
I like my gear but want to make an exchange. What do I do?
We want to make sure our gear is right for your pup. Our exchanges are processed as new orders.
Begin by following the return process for your order. Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. Shipping charges may apply to new orders.
If you have any questions, please give us a ring at 819-323-1664 (Monday-Friday 8 a.m. to 4:30 p.m. EST.) or shoot us a message at firstname.lastname@example.org.
How long does it take to receive my refund?
Once we receive your return, we inspect your item(s) and then initiate a refund. Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
If you are not eligible for a cash refund, we will send you an email with your e-gift card exchange amount and directions for how to use it.
Please note: refunds do not include shipping costs paid on your original order (if applicable).