Start a return
Purchases made from November 20 may be returned through to January 20, 2026.
At any other time, you can start a return within 30 days of the fulfillment date.*
To start a return, you need to send us an email at support@sakercanine.com
In the email, you need to include:
- Order ID (starts with SKR...)
- Items to be returned
- Whether you want to exchange it or refund it.
- Cause of the return.
Free exchanges & store credit
We want you and your dog to have the perfect fit.
That’s why exchanges and store credit are always free within the continental U.S. and across Canada’s main provinces. Whether you prefer to swap for another size or color, or take a store credit for later, we’ll cover the cost.
No hidden fees, no extra shipping — just simple, flexible options.
Refunds
If you prefer a refund instead of an exchange or store credit, we’re here to help. Refunds are available on fitted pieces, like harnesses, when they are ordered in your recommended size (by our sizing agent). A free prepaid return label will be provided within the continental U.S. and across Canada’s main provinces.
For refunds on non-recommended sizes or non-fitted items, a small return-shipping fee will be deducted from your refund total. This helps us keep our prices fair while still making returns accessible.
We recommend carefully trying on your new gear indoors, keeping the packaging intact, before your next adventure.
Here's why:
When you return gear, we check it and then put it back on sale. If it's all damaged, we can't sell it to someone else...
Therefore, to be eligible for a full refund or credit, new, unused products must be clean and free of dog hair.
If the product has been tried on and contains dog hair, all dog hair must be removed from the product to avoid a cleaning fee.
Dirty items will be returned to the customer.
We reserve the right to decline any returns whether it was returned in the return window or not based on the condition of the gear.
We'll accept exchanges on products that have not been used and are not discontinued.
You can follow the procedure above where it says "Start a return"
Once we receive your return, we inspect your item(s) and then initiate a refund.
Our goal is to process your return within three to five business days of receipt. Credits may take up to an additional five business days to post to your account. Given shipping and processing time, the return process can take up to two to three weeks.
Final credit to your account depends on the policies of the bank or institution of your original payment method.
We will notify you via email when your return has been processed.
Please note: refunds do not include shipping costs paid on your original order (if applicable).
If tracking information shows that an order was delivered, we consider the shipment delivered to the address provided at checkout. If you believe your order was not received, you must notify us within 7 days of the delivery date shown by the carrier. We may ask you to confirm your shipping details, check with household members or neighbors, and contact the carrier to support an investigation.
After review, and where permitted by applicable law, we will determine the appropriate resolution, which includes a replacement or store credit (gift card) rather than a monetary refund. This section does not limit any rights you may have under applicable consumer protection laws.
Return policy conditions
The customer is responsible of the item until this one is received and processed at our warehouse.
To be eligible for a full refund or credit, a return must meet all the following conditions:
1. Products must show no signs that they were previously worn. Dirt spots, stains or decolorations are all signs that would disqualify a return.
2. Products must be clean and free of dog hair.
3. All the items shipped to the customer, whether it is a tag or a carrying bag must be returned along with it. Returned items should not differ, in what they include, from the content of the originals.
Based on the conditions above, Säker reserves the right to decline an incoming return regardless of whether the item is within the return window or not. In this case, Säker will usually return the items to the customer. Out of good faith, Säker will pay up to 10 USD to return the used items. Any amount above the 10USD mark will need to be covered by the customer in order to receive their used gear again.