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Find answers to your questions below


We want to make sure our gear is right for your pup. Our exchanges are processed as new orders. Begin by following the return process for your order. 

Then place a new order for the size/color you need. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait. 

Shipping charges may apply to new orders. 

If you have any questions, please shoot us a message at

We'll accept returns on products that have not been used and are not discontinued. 

Shoot us a message here, to confirm your return eligibility. 

We’ll need to know the product name. 

Once return eligibility is confirmed, you’ll be issued a Return Authorization and instructions for sending the item back to us.

Sadly it's hard for us to give you an exact answer. But here's a good way to have an estimate:
1- Go check your tracking number for the return. Right away, you'll know if we received your returned gear.
2- Once your package is delivered to us, expect 1 to 5 business days before your return is processed.

3- Now that we have checked your item and everything looks good. We'll send you an email to let you know that the refund was issued.

4- Most credit card companies will take a couple of days to process the refund and apply it to your card.

Thank you for your understanding!

Go to the Return Page to start the return process.


All of our products are labeled or marked with their country of origin. Some are made in Canada, others in US, and others in China.


To make any changes to your order, you have a one-hour window where you can shoot us an email to cancel your order right away. 

After this time frame, you must connect with us (through the chat bubble at the bottom right corner or by email) to see whether if your order was already processed.  If it was processed, you will need to follow our return process.

Well, whenever you place an order with us, you will receive updates via emails. 

One will let you know once your order has shipped. This email will include your tracking informations.

Once your package ships, you will be able to track it here.

Pay in 4 Installments

Zero Interests, they're on us


Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest!

When you complete a purchase with Sezzle, we will process your order as if you have just paid the entire price—but you will have only paid a fraction of the cost.

Sezzle completes what’s known as a “soft check,” which means they take a look at your credit score as part of their risk check—but this doesn’t impact your credit score.

Sezzle uses this information to help verify your identity and approve you for Sezzle.

Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.

No interest or processing fees are charged to you—as long as you pay everything off on time, you only pay for what you purchased!

No catch here! Sezzle is completely interest-free for shoppers.

We pay Sezzle a fee, so shoppers have the freedom to buy now and pay later. As long as you pay your installments on time, you’ll only pay for what you purchased—free from interest and processing fees!

Sezzle can only be used for orders over $96 (tax included), and will not be available for orders over $2300 (tax included).

Yes, you can pay for orders with Marketplace items using Sezzle!

Returns and/or exchanges follow the same process as any other purchase at Säker, regardless of payment method.

If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.

For help, contact the Sezzle support team at, or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. - 5:00 p.m. CST, Monday through Friday.

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