Orders
To make any changes to your order, you have a one-hour window where you can shoot us an email to cancel your order right away.
After this time frame, you must connect with us (through the chat bubble at the bottom right corner or by email) to see whether if your order was already processed. If it was processed, you will need to follow our return process.
Well, whenever you place an order with us, you will receive updates via emails.
One will let you know once your order has shipped. This email will include your tracking informations.
Once your package ships, you will be able to track it from within your account here.
Returns
If you have a question about how our returns work or questions about our policies, click the button below
Shipping
If you have a question about how our shipping times, free shipping thresholds and more, click the button below
Financing
If you have a question about how to split your payment in installments, click the button below:
Where are the products manufactured?
First, all of our products are designed at our HQ in Piedmont, Qc. Our balms are currently produced in Sherbrooke, Qc. The rest of our products are made overseas, mainly in China.
