This page is for our backers from our past Kickstarter campaign.
FAQs
Yes, you can return gear in a like-new shape for a different style, color or size.
To start the exchange, you can click the button above. Make sure to read our hair & dirt policy below.
Sadly, when it comes to Kickstarter, refunds are no longer possible once the campaign has ended. However, we understand that the Ascension might not be for every dog. If you return your gear in a like-new shape, we can offer a gift card for the value of what was paid on Kickstarter and in Pledgebox. You can use that gift card to purchase different gear or sell it to someone.
To get started, click the button above and start the return process. Make sure to read our hair & dirt policy.
To be eligible for an exchange, new, unused products must be clean and FREE OF DIRT & PET HAIR. You see, when you return your gear, we cannot call it a loss. We have to sell it to someone else. Therefore, we require that the gear must be in a like-new shape.
If the product has been tried on and contains pet hair and/or dirt as a result, all pet hair and dirt must be removed from the
product to avoid a cleaning fee.
Products requiring cleaning (including removal of pet hair and/or dirt) will be charged $5 cleaning fee.
It is the responsibility of the backer to return the gear to Säker.
The gear needs to be sent back to our US or Canadian warehouses.
On our end, we cover the cost of sending you the items. Therefore, if you are exchanging your gear for a different size, that new item will be sent to you at our cost.
